Advanced Phone System Features
Everything you need for professional business communications.
Professional Phone System
Advanced call routing, voicemail, and call forwarding features
Mobile Integration
Use your business number on any device, anywhere
Call Center Features
Queue management, call recording, and analytics
Easy Management
Web-based admin portal for simple configuration
Advanced Analytics
Detailed call reporting and performance insights
Secure & Reliable
Enterprise-grade security and 99.9% uptime
Why Choose Hypercloud Phone?
Check a UK phone number before you call
Use our free UK phone number checker to identify the number type, geographic area code and allocated Ofcom range holder. It also explains general call charges and the limitations of allocation data.
What's included
- Moving your existing numbers to the new system (number porting)
- Call flows: ring groups, menus, opening hours and out-of-hours routing
- Desk phones, softphones and mobile apps set up for each user
- Voicemail, call recording and reporting where your plan includes them
- Training for staff and the person who manages the system
Not included
- Handsets and headsets, which are quoted separately (to buy or rent)
- Broadband or network upgrades, unless they are added to the quote
- Call usage outside the bundle on your plan
How pricing works
A hosted phone system is normally priced from:
- A monthly charge per user or line
- A call package, depending on the numbers and destinations you call
- Handsets, bought outright or included in a monthly rental
- A one-off set-up for porting and configuration
Your proposal shows each of these separately, along with the contract term.
Getting started
- 1
Audit
We list your current lines, numbers, contracts and how calls are answered today.
- 2
Network check
We check your internet connection can carry voice calls reliably before anything is switched.
- 3
Design
We agree how calls should flow: who answers, what happens out of hours, and where calls go when nobody is free.
- 4
Port and install
Numbers are moved over on an agreed date, and phones and apps are configured beforehand.
- 5
Go-live and training
Calls start on the new system, staff are shown the basics, and the call flow is adjusted once you have used it.
Business phone system questions
Can we keep our existing phone numbers?
In most cases, yes. UK geographic and non-geographic numbers can usually be ported to a new provider; the audit at the start confirms each number before anything is switched.
What is the PSTN switch-off and does it affect us?
The UK's traditional copper phone network (the PSTN) is being retired, and phone lines are moving to internet-based services. If your business still uses analogue lines, or equipment like alarms and card machines connected to them, they will need to move. We can review what you have.
What internet connection do we need for VoIP?
Voice calls need a stable connection more than a very fast one. We check your connection and router set-up before switching, and recommend changes if call quality would suffer.
Can staff take calls at home or on their mobiles?
Yes. Hosted systems let people answer business calls on a desk phone, a computer or a mobile app, so the same number works wherever they are.
Can we still call 999 from a VoIP phone?
Yes, emergency calls work on business VoIP. Because the phone isn't tied to a fixed line, each user's location needs to be registered correctly, and we cover this during set-up.